Do I need Zoom?

Yes, you will need a Zoom Acct.  It is free and easy to download onto you computer.  Just go to and you can sign up quickly. 

As a reminder, the fewer tabs you have open on your browser when you’re viewing SMASH, will make for a better experience.

What time zone will the sessions be presented in?

The sessions are listed by day below.  PT is listed above the speaker photo. Mountain Time (MT). Central Time (CT). and Eastern Time (ET), times are listed next to the “ROOM” field, below the speaker.

What browser should I use to watch the Virtual Conference?

Get the latest Google Chrome, Firefox, Edge, Opera, or Safari

Will the sessions be available on-demand after?

Yes, sessions will be available after SMASH Week for viewing and download.

How do I watch a session?

Make sure you’re logged in, go to the Sessions page and click on the title of each session you are interested in viewing. Click “Add to My Agenda”, if you have not already done so. Once it is added to your agenda,  you can imediatley join by clicking the green “Join Presentation” button.

I am not seeing the green “Join Presentation” button.

First, make sure you added the session to your agenda as per the above.  If you have added the session to your agenda, and are still not seeing the green join presentation button, your browser might be cached on your device. You may need to clear your browser’s cache on the join page. To do so:

  • On Windows: ctrl + F5
  • On a Mac/Apple: Apple + R or command + R
  • On Linux: F5


YES!  The presenter will be taking question throughout sessions, as well as exclusive time after the session.

Are the Presentation Slides available to download before or after they are presenting?

If the speaker provided us with a copy of their slides, they will be available in the “Documents Tab”  on the sessions page, where you can open the downloaded PPT

How do I access my certificate?

Within the session detail, you will see a tab called Certificate, click that and then Download Certificate.  You can also access it in your “Agenda/My Account”.

Where can I find the SMASH Solution Partners?

Just go to the “Sponsor” Menu at the top of the every page. Click on “Solution Partner Directory”. Then Click on the company your interested in checking out. You can decide how you’d like to interact with the company, once you take a look at your options on the solution partners page.

Where can I find the SMASH Participants so I can connect with them? 

Go to the Connect Menu item on the top of every page. There are a number of ways to search for who you’re looking for.

I want to collaborate and network with others, what are my options? 

If you click on the menu item “Collaborate”, you will see a number of ways to connect “live” with your peers. Each on is interesting, informative, and filled with peer to peer learning.


Just go to WIN!  to find out how and what you can win. They’ll be a prize winner every day.